Requirements

Language proficiency

• English

Education

• Bachelor's degree in Computer Science or related field.

Experience

• 1 year to less than 2 years

Responsibilities

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Reproduce, diagnose and resolve technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Conduct tests and perform security and quality controls
• May supervise other technical support workers in this group.

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits
• Life insurance

Other benefits

• Salary: 25.00-35.00CAD/hr